Omega Media Group
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Service 05  /  Support & Telemarketing

Every conversation
counts.

Keep customers supported and start meaningful conversations with new prospects. Trained agents working in your name, in English and Spanish, with every call logged in your CRM.

Inbound supportTelemarketingAccount management

Pricing Our services start as low as $300–500, scaled to the cover you need — agreed in writing before anything starts.

Support & Telemarketing at Omega Media Group
Service 05  /  Support & Telemarketing

What’s included

We staff the conversations your business does not have time for — inbound support on phone, email and live chat, and outbound calling that qualifies, follows up and books appointments. Agents work in your name, using your process, with every call and ticket logged in your CRM so you can see exactly what was said and what came of it.

Inbound customer support
01

Inbound customer support

Phone, email, live chat and social messages answered by trained agents using your scripts and tone. Calls are answered live rather than sent to voicemail — which is the whole point, because the business that answers first usually wins the job.

Outbound telemarketing & appointment setting
02

Outbound telemarketing & appointment setting

Calling campaigns that work a real list: qualifying, following up on enquiries that went quiet, and booking appointments straight into your calendar. All traffic is compliant.

Ticketing & CRM handling
03

Ticketing & CRM handling

Every interaction logged, categorised and followed through to resolution in your CRM. Nothing lives only in someone’s memory, and a handover between agents does not lose the thread.

Account management
04

Account management

Every client gets one named account manager who knows the business, runs onboarding, keeps the services coordinated and is reachable without a support queue. This is the person who tells you when something is not working before you have to ask.

After-hours & overflow cover
05

After-hours & overflow cover

Evenings, weekends and the times your own phones are already busy. Use us as the whole front desk or only for the overflow — the calls that would otherwise go unanswered.

How it works

How the team
gets ready

Agents learn your business before they answer a single call in your name.

01

We learn your business

Your offers, your objections, your process and your tone. We write the scripts with you rather than handing you ours.

02

Trained and live

Agents work in your name from day one, with quality checks from the first week.

03

Logged and reported

Every call and ticket lands in your CRM, and you get a read-out of volume, outcomes and what we would change.

Why Omega

Why us for this

Coverage in two languages, run by people who also generate the leads being called.

English and Spanish

Native speakers on both, so a Spanish-speaking customer gets the same service as everyone else rather than a callback promise.

Trained on your business

Agents are briefed on your offers and your objections, not reading a generic script written for somebody else.

Reported, not guessed at

Volume and outcomes are reported back to you, so you can see what the calling is actually producing rather than take our word for it.

Questions

Straight
answers

If something you need to know is not here, ask us and we will answer it plainly.

Yes. They answer as your business, using your greeting, your scripts and your process.

Business hours, after-hours, weekends or overflow only — whatever leaves no call unanswered. We agree the cover pattern with you up front.

Yes, with native speakers, for both inbound support and outbound calling.

In your CRM, logged and categorised. Nothing sits in a system only we can see.

Yes — all traffic is compliant.

Our services start as low as $300–500 and scale with the cover you need — overflow only costs less than a full front desk. We agree the hours and the number in writing before anything starts.

Get in touch

Let's make
something LOUD

Tell us what you are trying to grow and we will come back with a plan and the first thing we would change — no pitch deck required.

UAE +971 52 723 7740   WhatsApp +1 (754) 346-0154   Telegram @zahidkhokhar

Two Omega team members celebrating a win